Disappointed in follow up. We had a question and it was never answered and it took days to get a non answer.
Our last email was a little over a week ago and never heard anything back so I didn't realize you still had concerns. It may have gone to your spam folder???
We want to help you as best as we can so please let us know if there's any other questions we can answer for you.
Here's a copy/paste of the email:
Halofire Torch <email@example.com>
Fri, Jan 6, 3:42 PM
It looks like you got everything. That remark at the bottom of the packing slip is for the shipping insurance. It gets printed on a separate sheet.
On Fri, Jan 6, 2023 at 12:40 PM Halofire Torch <firstname.lastname@example.org> wrote:
Let me take a look at this and get right back to you.
On Tue, Jan 3, 2023 at 5:16 PM Colleen Witt <email@example.com> wrote:
This is what we received.
We are missing something…
I expected a brighter flame- this is visually more like a sterno can of fuel,
Thanks for letting us know about your experience. Have you tried using a can opener to cut the whole top of the gel off? Here's a link to our video on YouTube that shows how it works: https://www.youtube.com/watch?v=PEw1zbWcmOg
If you have any other questions please reach out to us!