California Prop 65 Warning: This product can expose you to chemicals including Lead and Lead Compounds, which are known to the state of California to cause cancer, and Carbon Monoxide, Lead and Lead Compounds which are known to the state of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov
Frequently Asked Questions:
How long to ship?
Our lead time to process and ship out your order is currently 2-3 business days for oil and gel torches. Natural gas and propane products lead times are listed on the product pages on our website. We don't guarantee carrier transit times so if you would like to have your product delivered by a certain date, please call or email us to arrange.
We use UPS Ground as our primary shipping method. Their transit time depends on the shipping address and can take up to 5 days. We appreciate your patience and thank you for your support!
Does it repel mosquitoes?
Yes! Our big, beautiful dancing flame is highly effective in releasing massive amounts of citronella which is an excellent mosquito repellent. Use Halofire Citronella Torch Fuel.
What is a spinner?
The spinner is our original creation (patent pending invention) for beautifying and controlling the vortex. With it, you can manipulate the width and height of the flames and slow down the burn rate of the fuel.
What is a Gator Fuel Bowl?
It is a large fuel bowl for Big Revo and Revo to sit securely down inside of. It holds 5 hours worth of fuel for Big Revo and 4 hours for Revo. Customers have reported even longer burn times... as much as 7 hours!
Are shipments insured?
Yes, but you can opt out if you wish. We highly recommend the insurance to protect against loss and damage.
Where can I find video?
Is signature required for delivery?
Not unless requested by email so we can add it to the shipping fee.
Is it made in China?
No! We make Halofire Torches right here in the U.S.A.!
Can I use liquid ethanol in Halofire torches?
No. Do not use liquid ethanol in Halofire torches. There is a danger in refueling while an invisible flame is still present. As always, use great care around flammable materials and liquids to keep yourself and those around you safe.
What's the difference between Vortek and Halo Torch?
Vortek has its own fuel cup integrated and the glass mounts using our proprietary soft pressure bezel system. It's easier to refuel and change/trim the wick. The Halo Torch is a simpler design using the Halo Head and our torch pole that requires a BLACK 12oz refillable fuel canister (sold separately because some folks already own these). Also, the glass mounts with small screws instead of slipping in and out which causes it to take a little more time to refuel.
Is the wick included?
Yes. Our wick has been procured for the best experience overall and guarantees the best performance of your Halofire torches.
Can I install the Wall Mount version on a wood fence?
Check with your local safety codes for best practices and limitations on fire features/torches. We strongly suggest you do not attach or mount close to anything that can easily catch fire such as untreated wood fencing etc. Please use common sense when considering where to install so as not do jeopardize your property or safety.
What else do I need to buy?
For the tall tiki torches, you will need to purchase a stake or stand depending on where you want to put them - regardless of the model. You will also need fuel. UNLESS YOU BUY THE BUNDLE - it comes with everything!
How long does Vortek run?
Up to 3 1/2 hours depending on weather/wind conditions and whether or not you use the provided spinner. The flame will start out large and taper off after a couple of hours when the fuel gets low.
How long does BIG Revo run?
Up to 1 1/2 hours depending on weather/wind conditions and whether or not you use the spinner/trimmer combination to suppress the flame. The BIG Revo Table Torch model will last up to 5 hours when used with the Gator Fuel Bowl
Can I use the Gator Bowl on the tall tiki version?
Not yet. We are in development on a sturdy base that can handle the weight of that much fuel.
How long does Halo Torch run?
Up to 2 1/2 hours depending on weather/wind conditions and whether or not you use the provide spinner.
How long does Revo run?
Up to 1 hour using Halofire GEL depending on weather/wind conditions and whether you use the provided burn booster and spinner. When you purchase the Gator Bowl OIL conversion kit, Revo can run up to 5 hours on OIL.
What do these torches use as fuel?
Halofire Torch Fuels. We cannot guarantee the performance of our torches when using any other fuel. Regular torch fuels burn very dirty and leave a lot of soot on the glass.
What fuel should I use for Vortek and Halo?
Halofire OIL available for sale on our website
What fuel should I use for Revo?
Halofire GEL available for sale on our website.
Does the glass get sooty?
When using Halofire fuel there will be a bit of soot at the top rim line of the glass and it's easy to wipe off with a dry cloth or paper towel. PRO TIP - to clean, just flip the glass around in the head and wipe upwards with a paper towel. If you use other torch fuels, the glass will get black and sooty from top to bottom within a few minutes and block the visual of the flame.
Will the glass break easy?
No. It's toughened glass and not easily broken, but if it does it will shatter in to hundreds of small pieces. Its also dishwasher safe.
Will the wind blow it out?
No. Unlike tiki torches, Halo Fire is made to withstand strong breezes. It catches the wind and spins even faster.
Can I install the Post Mount version on a wood post?
Check with your local safety codes for best practices and limitations on fire features/torches. We strongly suggest you do not attach or mount close to anything that can easily catch fire such as untreated wood fencing etc.
Can I use under an eave on my house?
Check with your local safety codes for best practices and limitations on fire features/torches. We strongly suggest you do not attach or mount close to anything that can easily catch fire such as untreated wood fencing etc. Also, make sure that there is at least 5 feet of overhead clearance in any situation and that there is 5 feet of clearance (combustibles) around the flame.
Only receive the base plate I thought there should be a pole with it did not receive a poll what's up with that
Kevin thanks for taking the time to let us know about your experience. The product page on our website clearly states that '(Pole comes with tiki torch NOT WITH STAND)'. If you need poles please contact us to assist and we'll make sure to help you out.
While I was initially disappointed when receiving the product as there were no instructions included and I had to look at YouTube videos to figure out how to safely use the product, this is an amazing product for ambiance and mood setting. The flame looks like it is in a vortex and I was pleasantly surprised by how long the fuel lasts although I think it is a little pricey. That said, I will be buying more torches in the future.
Thank you Peter! Sorry for the mishap we appreciate you letting us know. Next time you need fuel, hit us up so we can take care of you.