I recently purchased 6 vortex torches. I purchased the entire package. The product is outstanding and the company has done everything to fix some minor problems (one piece of glass missing). I am still waiting for the protector covers as i want to keep them covered in the winter. They have told me they were out of stock so waiting to receive those. Despite that the torch is a great product so far and gives a wonderful vortex flame. Will keep adding to the collection.
Hi there! Thank you for taking the time to leave a review. We are thrilled to hear that you are enjoying the 6 vortex torches you purchased from us. We are glad that we were able to resolve the issue with the missing piece of glass and apologize for any inconvenience. We are working hard to restock the protector covers and will send them out to you as soon as they are available. Thank you for choosing Halo Fire!
So happy with the quality. Also happy with Steph for sending the right bowl without the hole in the bottom and giving me an extra 16oz fuel for the inconvenience.
Hey there! Thank you so much for taking the time to leave a review. We are thrilled to hear that you are happy with the quality of our 5 HOUR Tabletop Firepit Bundle - Big Revo - [NO SMOKE]. We apologize for the inconvenience with the bowl, but we're glad Steph was able to fix it for you and even throw in some extra fuel. Your feedback means a lot to us and we will definitely pass it on to Steph and the rest of our team. Thank you for choosing Halo Fire!
I had ordered 2 torches. They arrived up with ~ 4" base as the "64 ground stake".
Hi there, thank you for your review. We apologize for any confusion with your recent purchase. The torch on your order is a post mount model, but we would be happy to help you exchange it for the tiki torch model on a 4 foot pole that you were looking for. Please reach out to our customer service team and we will assist you with this exchange. Thank you for choosing Halo Fire!
Totally a wonderful purchase
We appreciate it thank you so much!
Excellent well designed product
Thank you so much we appreciate you in Australia!
Love my torches. The only knock I have is that the covers were missing from my bundle. Other than that I couldn't be happier.
The Halofire torch and Citronella Oil are a great combination!!
Great center piece for any table, fun to sit and watch the flame while relaxing.
This torch truly adds to the aesthetic of our deck! Functionally, it works very well. It stays lit in windy conditions, and the gator bowl keeps the flame going for many hours. I will say, maintenance is a little more than I was expecting because the design of the gator bowl and glass that sits in the lamp oil makes taking the glass out for cleaning difficult and messy. The torches also should come with covers given the cost, as sitting outside even briefly gets the oil dirty and even wet if it rains.
Thanks for the review! Lotus wall mounts are designed to run on NO SMOKE and one of the main reasons is to avoid the need to clean the glass or wall that it is attached to. It's perfectly fine to run them on citronella as long as there is proper combustibles clearance. We make these products here in the USA and do our best to keep the price of our products stable even with rising materials costs, but we'll definitely put a bundle option together for purchase consideration.
I bought the set of vortex tiki torches and love the spinning flame. My only complaint is the stakes that come with is are horrible. The 1 thumb screw doesn't keep the pole upright and the stake is too big for the pole. I ended up buying brackets and screwing to my deck.
Hi there! Thank you for your review of Vortek - The Ultimate Vortex Tiki Torch Bundle. We're thrilled to hear that you love the spinning flame! We apologize for any inconvenience you experienced with the stakes. We have poles that are thicker than others depending on the model, so there is a longer thumbscrew included in the hardware baggie. Additionally, the stake is intentionally large to provide the best anchor possible for our badass fire and glass torches. However, we understand your frustration and have taken note of your feedback to improve our product. Thank you for choosing Halofire!
Something unique and different is worth the extra money.
The large spinning flames are like eye candy and mesmerizing
Most beautiful flame in torches. Covers to hide the propane tank need to be improved for day visual.
We finished putting these up and they look great !! We had a broken glass and the customer service to get that repaired was awesome !! Happy to do business with them.
The torches look good, the install was simple, my first night of using them, they looked and operated great. I have not found an easy way to light them without lifting one of the glass panels. Need to find a lighting device long enough to light the torches without removing a glass panel.
Thank you for the review Michael! The best way to light the torches is with a long reach flexible lighter, simply slip it between the panes of glass.
Very happy with purchase! Will be ordering another for certain. 🥰
I love the torch but the one screw used to stabilize the pole into the stake doesn't secure it so I had to come up with other means to make the pole stand straight
Thank you so much! FYI - there is a longer screw in the baggie for the thinner pole. We provide two because we have two different size poles. Hope that helps!
Very high quality material. The best tiki torches I’ve ever found!!
It was delivered in mint condition and super easy to install
Amazing Feature
I absolutely love the torches. They are well made. I started with one to see quality. Received, assembled and fell in love. Immediately ordered 2 more.
Suggestions:
A more secure stack would work much better. Since they are top heavy they want to lean a bit. I found banging the stack in to soil level worked best. Then installed the torch shaft.
Another suggestion would be floor base that you could move around on any flat surface. Cast iron would be heavy enough to secure them under normal weather conditions.