Very happy with purchase! Will be ordering another for certain. 🥰
I love the torch but the one screw used to stabilize the pole into the stake doesn't secure it so I had to come up with other means to make the pole stand straight
Thank you so much! FYI - there is a longer screw in the baggie for the thinner pole. We provide two because we have two different size poles. Hope that helps!
Very high quality material. The best tiki torches I’ve ever found!!
It was delivered in mint condition and super easy to install
Amazing Feature
I absolutely love the torches. They are well made. I started with one to see quality. Received, assembled and fell in love. Immediately ordered 2 more.
Suggestions:
A more secure stack would work much better. Since they are top heavy they want to lean a bit. I found banging the stack in to soil level worked best. Then installed the torch shaft.
Another suggestion would be floor base that you could move around on any flat surface. Cast iron would be heavy enough to secure them under normal weather conditions.
I haven’t been able to put them up because the canvas covers are on back order. The rain will dilute the oil. It’s been 3 weeks now, and I still haven’t heard anything!!
Hi Jerry,
All backordered canvas covers were shipped out yesterday. Thank you for your patience!
Halo
Amazing and Stunning. Easy install and great customer service helping the purchase process
Awesome Products very good quality.I thought i would use regular tiki torch fluid from lowes, Or even the smokless. It didn't compare to the Halofire Torch oil. Even though it's a little pricy its worh the cost, especially if you want to get the full effect from your torch.
Thank you Jason we appreciate you taking a moment to share your experience - means a lot!
The product is awesome. I ordered it June 3rd and received it June 8th. The piece to hold the wick was missing for all six torches. I called and emailed customer service and no luck. The next day I called customer service and was told they would send them out right away. No big deal just a small mistake but I waited and never received anything. I called and emailed several other times and finally received the parts on June 24th. The torches are great but maybe they need to hire someone for better quality control. I’m still waiting on the storage bags. Great product but need better or more quality control and customer service people.
Fast service. Gorgeous product I love it 🥰
Thank you
Thank you for leaving such an awesome review! We're stoked to hear that you had a fast and exceptional experience with us and thrilled to know that you love it!
Stakes that actually fit the posts better would be awesome. Other than that I’m satisfied with my purchase.
Hi there! Thank you for your review and for sharing your feedback with us. We're glad to hear that you're satisfied with your purchase overall. FYI there's an extra set of longer thumbscrews for your smaller pole. We'll definitely take note of your experience and update the instructions.
Came packaged very well. Setup and operation is easy. The flame is beautiful. The company is reliable, honest and operate with integrity.
Thank you Leona! We appreciate you taking the time to let the world know! Please hit us up for a discount on your next fuel order :)
The No smoke makes a huge difference with my Halo Torch.I love their products. GREAT QUALITY TORCHES THAT LOOK AMAZING AT NIGHT ON THE DECK.
Thank you for your review! Amazing! Let us know when you're ready for more fuel and we'll give you a special code!
Very nice, expensive but the flame is mesmerizing and it adds that extra touch to our pool deck while watching sunsets and having drinks.
We love it. I noticed that the glass panels are getting some carbon on them. What is the solution to this?
Propane tends to run a bit dirtier than nat gas so this can happen. It's easy to clean off, but we've recently discovered a way to mitigate the issue and keep the carbon off the glass with a hood cap. Your name/profile doesn't show here, so please reach out to us at sales@halofiretorch.com to learn more.