These worked really well for our event. However, we received two gator bowls that had no mounting hole to mount to the poles, so we had to improvise a little bit. And then found out later that one of the gator bowls leaked fuel down the bottom of the pole and onto the ground. Hoping I can get replacements for these things.
Thank you for taking a moment to review our BIG Revo - 5 Hour Tall Torch Bundle. We're glad to hear that they worked well for your event. We apologize for the inconvenience caused by the missing mounting hole on two of the Gator Bowls. As mentioned in our previous communication, we are more than happy to provide replacements. We understand that you opted to drill a hole instead, but please do let us know if you would like the replacements to be sent to you.
Regarding the leakage issue, we recommend ensuring that the rubber washer is properly squished against the bottom of the Gator Bowl to create a proper seal. Our instructions also suggest using an impact drill for this step. Please let us know if you have any further concerns or questions.
Thank you for choosing our product and for your valuable feedback. We appreciate your support and hope to serve you again in the future.
Not fitting right!
Can you tell us about the issue you're having? We're here to help!
Our Vortex and Rev Torch Covers perfectly fit and performed above expectations through our first torrential rain. Great product!
CitroFlame™ Outdoor Torch Fuel — citronella protection + big flame performance
Your torches are a big deal in Village Bethel, people love them, they love the shape of the flames 🔥and they look spectacular. Thank you for a great product