Our two table torches are bent and the glass does not slide into slots and feet are bent . The 4 tall torches are perfect. How do we return for refund? We can send pictures
We responed to your email a few days ago and haven't heard back from you but no worries we can try again! We asked for photos so we could file a claim with UPS for the damage and take care your needs as well for the return. You're 100% guaranteed a refund within 30 days. We'll send another email now!
I am giving them a 1 star because I have yet to recieve the product.
My previous review of a 1 star is hereby retracted. Screw up in installation and fuel issue on my part, but now these torches are twisting and blazing high!!!
Disappointed that the height of the flame is so small. Barely above a couple of inches. Very expensive and misleading description.
Hi Lee - We didn't see this initial review until your second one came in!
Thank you for updating us about your experience via the Judge Me app!:
*****UPDATED REVIEW*****
Lee Hoffoss
Vortek - The Ultimate Tiki Torch (Choose Qty) PRICE DROP SPECIAL
15 hours ago
Ok I messed up…..
My previous review of a 1 star is hereby retracted. Screw up in installation and fuel issue on my part, but now these torches are twisting and blazing high!!!"